The majority of help desk and technical support issues can be resolved with the simplest of instructions. “Is it on?” “Is it plugged in?” “Let’s try restarting it.” If you are seeking high professional service levels for your help desk service and technical support needs, Premium Technology Solutions is your answer. Your outsourced help desk will give your company time to focus on your core competencies while giving your users or customers a satisfying help desk experience.  Premium Technology Solutions help desk and technical support line will save your company both time and money by enabling our call center staff to resolve your customers’ simple issues while properly dispatching more difficult problems to your staff. Premium Technology Solutions 24/7 technical support can support both customers and internal departments. Our technical support includes services such as screening calls for customers with after-hour support contracts or quote costs for support based on information in your company’s database.

Premium Technology Solutions first line of support can also provide troubleshooting. The call center agents can then create a trouble ticket that interfaces directly with your company's own help desk if you have one or escalate it to one of our technicians to complete the service issue. For calls that need to be escalated, on-call technicians can receive and reply to messages via phone, email or SMS.